cust: where's the clock?
me: ma'm it's located at the lower right portion of your screen.
cust: where's the lower right portion?
GRRRRRRRRRRR!
from: catchthatstar
-------------------
after opening spiel:
agent: how may I address you?
cust: 1217 apt #3 rose drive, florida
agent: any nickname, ma'am?
(okay...)
from: sunshine892
--------------------
after giving the troubleshooting steps, cust became non-responsive, SOP says we need to ping 3x before giving the non responsive spiel:
agent: were you able to do the troubleshooting steps, katie?
cust: ......
after two minutes,
agent: are you still there?
cust: ......
after two minutes,
agent: katie, are you there?
cust: no...
waaaaa, multo!!!!!!!!
from: sunshine892
--------------------
after customer gave a telenovela explanation of his issue,
agent: i see...
cust: what do you see???
from: sunshine892
--------------------
agent: which windows operating system are you using on your computer?
cus: windows office XP 2000
huh???!!!???
from: sunshine892
--------------------
me: yes sir, there is a transaction fee for the balance transfer, and that would be 3%.
cust: 3%?! ***** ang laki naman!
cust: so, what's your nationality
agent: well sir, i am a half filipino, half filipina.
cust: oh, ok..
me: would you like to add that amount?
cust: yes! and add three bottles of champaign too!
( sir, credit card po kami, hindi wine shop)
from: shiesha
------------------
ako naman inbound account ng airline sa us
me:may i have your reservation number?
cust:it's JLVGF8.
me: can you please spell that out like J for Juliet or something?The line is kinda fuzzy(in my most irate tone)
cust: ok its J as juliet, L asi n Larry, V for victor,G for golf, F for frank and the letter 8
me: what do you mean letter 8?
cust(irate): the LETTER 8!as is 1,2,3,4,5,6,7,8!!!
me(in a very sarcastic tone): Oh, you mean the NUMBER 8!!!!
cust: yeah(sounding sheepish), sorry.
from: muffya
----------------
CX: (irate effect)Your company sucks...i'm going to sue your company...(suddenly the cx sstrated to curse the female agent...sorry for this one but it really need to be mention to get the story).....F*CK Y*O....F*CK Y*O. . .
CSR: Sir no please
from: feidenf
------------------
CX: Please hold on, I'm looking through my statement.
CCR: Yes ma'am, I'm just here.
(CCR heard a bird in the background)
CCR: Oh you have a pet bird ma'am?
CX: Yes I do! How did you know?
CCR: I can hear the tweet-tweet!
from: hanstweet
